Refund policy

Return and Refund Policy

Thank you for shopping at Bananation. We want to ensure you have an excellent shopping experience. If you're not completely satisfied with your purchase, here is our return and refund policy:

1. Returns

  • Return Period: We accept returns within 30 days after the purchase.

  • Conditions for Returning a Product: The product must be in its original condition, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • Non-returnable Products: Certain products, such as custom products, are not eligible for return. Please check the product description before making your purchase.
    Unfortunately, we do not accept returns on sale items or gift cards.

  • Return Process: To initiate a return, please contact us at bananationshop@gmail.com with your order number and reason for return. Our team will provide you with the next steps.
    If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
    You can contact us anytime to resolve any questions regarding the return process at bananationshop@gmail.com.

2. Damaged or Defective Products

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged. If you receive a damaged or defective product, or if you received the wrong item, please notify us within 7 days from receipt of the product so that we can evaluate the issue and resolve it.

3. Product Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a new purchase for the desired item. If you wish to exchange a product, please contact us at bananationshop@gmail.com to coordinate the exchange. Please note that exchanges are subject to stock availability, especially for limited edition products.

4. 14-Day Cooling-Off Period (European Union)

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

5. Refunds

  • Refund Process: We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and reflect the refund.
    If more than 15 business days have passed since we approved your return and you haven't received the refund, please contact us at bananationshop@gmail.com.

  • Shipping Costs: Shipping costs are non-refundable. If the customer is responsible for the shipping costs (e.g., if you are returning the product), these costs will not be refunded.

  • Refund Conditions: If your product arrives damaged or defective, contact us immediately to receive a full refund or a replacement.

6. How to Contact Us

If you have any questions regarding our return or refund policy, please feel free to contact us at: